Overview

Duntext supported Surrey County Council in delivering accessible, culturally appropriate Polish translations of public announcements, letters, and web content. Teaching and supporting SEN pupils was a part of an long-term contract.

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Problem

• Critical service updates needed to be understood immediately by Polish-speaking residents.

• Original materials came from different departments with mixed tone, formatting, terminology.

• Need for translations that were accurate, but also clear, culturally appropriate, and written in plain Polish.

• Time-sensitive information (e.g., changes to services, deadlines) required a fast turnaround.

• Surrey based school needed bilingual SEN teacher to provide ongoing support for their pupils.

Approach

• Applied plain-language Polish to ensure clarity for all proficiency levels.

• Checked content for cultural appropriateness, tone consistency, and cross-department alignment.

Outcome

• Residents received clearer instructions, reducing follow-up questions and delays.

• Communications teams gained a consistent terminology base for future translations.

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